As we have witnessed the COVID-19 virus spreading in Canada, Sectra has taken prudent measures to ensure continued delivery of our industry-leading customer service, while considering the best interests of our customers and employees.
The Canadian healthcare system has done a tremendous job in managing the outbreak. We thank our healthcare providers for their valiant and selfless efforts in battling COVID-19. Though Canada still aims to flatten the curve completely, our protocols have enabled us to slowly reopen our economies. With this, Sectra Canada aims to cautiously reintroduce site visits once it is completely safe to do so for all parties involved.
We are still practicing the following guidelines to assure you that our business continuity plans are up and running to support your Sectra systems while you focus on patient care and virus containment.
We will remain abreast of the situation and will provide communication should anything mentioned above need to change. If you have any specific concerns, please reach out to us.
The Sectra Team
Customer support and upgrades
Sectra Canada is now running 100% of our support and upgrade operations remotely to prevent the spread of the virus through social distancing.
Currently, our service delivery model remains unaffected. Our staff is equipped with all the technology and tools needed to effectively support our customers from home.
Sectra PACS functionality
- Diagnostics — anytime & anywhere: our solution enables radiologists to work remotely with confidence and continued support.
- Chat function enables remote radiologist to easily communicate with peers.
- UniView allows radiologists to access files on any device.
Deployment and training
We have not made any changes to our deployment schedule and do not plan to do so. If your health system has any restrictions in place regarding hosting visitors, we respectfully ask that you inform us immediately.
On-line ‘Lunch & Learn’ training sessions
The training schedule is available here for Lunch & Learn classes running from April through June.
The information on this page was last updated on May 25, 2020.