Home / About Sectra / Sectra PACS is Best in KLAS — #1 in customer satisfaction

Sectra wins five Best in KLAS awards in 2024

Continues to be #1 in global customer satisfaction

Sectra around the world

Sectra’s radiology module for enterprise imaging, Sectra PACS, has again won the prestigious customer satisfaction award Best in KLAS. It has been ranked number one by healthcare providers for eleven consecutive years in the US and five consecutive years in Canada. Additionally, the new KLAS European categories resulted in Sectra wins for Northern and Southern Europe.

Honors earned include US Large PACS, US Small PACS, PACS Global (Canada), PACS Global (Northern Europe), and PACS Global (Southern Europe).

 

Comment from Marie Ekström Trägårdh, President Sectra Imaging IT Solutions, on being a repeat, global award-winner in customer satisfaction:

Marie Ekström Trägårdh, President of Sectra Imaging IT Solutions

Marie Ekström Trägårdh, President Sectra Imaging IT Solutions

“This award showcases our excellent employees who continuously go above and beyond to meet customer needs. Over the past year, we have restructured our organization into teams to ensure consistent and knowledgeable guidance throughout the sales, implementation, and support phases of the customer journey. This, along with product offerings that reduce IT costs, increase security, and grow with our users’ enterprise imaging requirements, has solidified our success.”

Sectra has a good, solid platform. Sectra is, as my radiologists tell me, the Ferrari of PACS products. Our radiologists consider Sectra a high-end solution, and other hospitals agree; that is why they are buying it. The one thing I love about Sectra is its ease of use. If a user is not a radiologist, they can pretty much use the system on their own. That is how easy it is to use. We have Sectra monitoring things, so they are proactive.

Manager, November 2023 on the KLAS website

Sectra has a lot of professional knowledge about the processes they support. They have very good people, and they have a lot of clinical contacts. The vendor has good discussions with their customers on what we should expect to come in the near future and what lies beyond that. Then, the vendor actually delivers on those things.

CMIO, October 2023 on the KLAS website

We would definitely recommend Sectra PACS. Based on the feedback we have received from our radiologists, we would buy the system again. It is a phenomenal product. Our radiologists love the system.

Manager, January 2024 on the KLAS website

Info about KLAS Research

KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com. 

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