#1 in customer satisfaction

Honored to be customers’ choice — 6 years in a row

Sectra PACS ranked ‘Best in KLAS’ for six consecutive years: 2013, 2014, 2015/2016, 2017, 2018 and 2019

Sectra PACS has again been awarded ‘Best in KLAS’ for highest customer satisfaction. Torbjörn Kronander, President and CEO of Sectra, comments:

“We are dedicated to contributing to improving the effectiveness in healthcare, and happy users are the ultimate proof that Sectra’s staff and solutions achieve that in the best possible way. I am thankful and honored to be acknowledged for our top ratings in customer satisfaction.”

Our radiologists have seen numerous PACS products, and they feel that Sectra PACS is by far more functional and easier to use than other products.*

US Manager, November 2018 on the KLAS website (https://klasresearch.com/comments/sectra-pacs/1814)

Sectra PACS is a rock-solid product. We actually operate it 40% more cheaply in terms of the total cost of ownership than we have with any other PACS solution we have used on the radiology side.*

US CIO, May 2018 on the KLAS website (https://klasresearch.com/comments/sectra-pacs/1814)

How does Sectra compare to other industry vendors?

Sectra has been named ‘Best in KLAS’ in the US for PACS (Large Hospital/IDN) with a score of 94 out of a possible 100. In all six categories, Sectra performs well above market segment averages. The detailed results and customer comments show that Sectra customers applaud the stability and usability of Sectra PACS, the quality of implementation and training as well as Sectra’s service organization.

(A+ =  95.0+, A = 91.0–94.9, A– = 88.0–90.9)

The 6 key categories in a KLAS score

The KLAS evaluation represents an overall score comprised of six key performance categories: Culture, Product, Loyalty, Relationship, Operations and Value.


The six key categories in KLAS: Culture, Product, Loyaly, Relationship, Operations, and Value

Best in KLAS definition

2019 Best in KLAS—a recognition of outstanding efforts to help healthcare organizations in their quest to deliver quality patient care. The Best in KLAS designation is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations.

“Best in KLAS is about raising the bar for healthcare technology. It’s providers and payers demanding better performance, usability, and interoperability. Ultimately, Best in KLAS is about giving providers and payers the tools they need to facilitate superior care and improved outcomes,” says Adam Gale, President of KLAS.

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS and the insights they provide, visit www.KLASresearch.com.

Meet us next at

* Selected commentary collected about Sectra PACS by KLAS in 2018. For a complete view, go to www.KLASresearch.com