My vision for Sectra USA
At Sectra, we use the tagline “knowledge and passion” to describe our corporate philosophy. This is especially true when we interact with customers – our most valued asset. The majority of our 100+ employees in the USA have significant longevity with Sectra. With this tenure comes the knowledge to solve problems independently, without bureaucracy and internal approvals. This passion is driven by our mantra to work, as long as it takes, to make things flawless for our customers and their patients. We also excel in introducing innovative, user-friendly solutions quickly to market – solutions our users have suggested to improve efficiency and overall patient care. These actions are the direct result of our Best in KLAS award for six years running. When KLAS interviews providers, those who use Sectra repeatedly mention it’s their experience with our innovation and staff that they could never replace with another vendor. For this, I feel incredibly proud.
In 1998, Sectra opened an office in the US and installed our first hospital PACS at Riverside Health in California. Today, they are still a Sectra customer and use our most recent software version. Read more about their experiences in this article. Sectra has experienced significant growth in our client base over the last twenty years and count prestigious universities and regional health systems as customers. The continuity and loyalty of our users stems from our twice-yearly software upgrades – provided annually at no cost through our support contracts. This ensures that all sites remain current with technology within a budgeted cost structure. Because of this, our annual user meeting is well-attended and provides in-depth training and roadmap presentations for users to decide which upgrades at which timeframe make the most sense for their facilities.
We have several items high on our agenda for 2019. The first is to continue to be ‘Best in KLAS’ and excel in customer satisfaction. The second is to build on last years’ success in enterprise imaging and combine it with market leading EMR integrations. Lastly, we are expanding our cardiology footprint and introducing digital pathology to our product portfolio in the US. Many of our larger enterprise customers are looking for ways to move cardiology from a departmental solution to a truly integrated part of an enterprise imaging system. We will be there for them. In digital pathology, we’re leveraging our experience and growing footprint in Europe, where our integrated platform facilitates improved collaboration between radiologists and pathologists, improving cancer care for patients.
I am very gratified by the success Sectra has had in the US and I invite you to contact me for further discussion.